Privacy Policy

The Hertfordshire Podcast Studio respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you use our website, submit an enquiry or make a booking, how we use that information, and how we protect it.

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1. Who we are

The Hertfordshire Podcast Studio is operated by Real Motion Productions Ltd, a company registered in England and Wales.

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Company number: 11670072

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For the purposes of UK data protection legislation, Thomas Miles is the Data Controller responsible for the personal information collected and processed through this website and in connection with The Hertfordshire Podcast Studio.

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If you have any questions about how your personal information is handled, you can contact Thomas Miles at:

Email: thps@realmotionproductions.co.uk

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2. What personal information we collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Telephone number

• Business or company name

• Booking details

• Date and time of your booking

• Information about your podcast, recording or production requirements

• Your enquiry or message

• Payment and transaction information where applicable

• Any other information you choose to provide through our website

 

We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device type and information about how you use the website.

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We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

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3. How we collect your information

We collect personal information directly from you when you:

• Submit an enquiry through our website

• Complete a booking through Wix Bookings

• Contact us by email or telephone

• Request information about our services

• Make or manage a studio booking

• Communicate with us in relation to a booking or service

 

Our website is hosted by Wix. Our enquiry forms and booking system are also provided through Wix.

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Information submitted through these services may therefore be processed and stored using Wix's systems.

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4. How we use your information

We use your personal information to:

• Respond to enquiries

• Provide information about our services

• Provide quotations where requested

• Arrange and manage studio bookings

• Process and administer bookings made through Wix Bookings

• Communicate with you about your booking

• Provide the services you have requested

• Manage our customer records

• Process payments where applicable

• Maintain appropriate business and financial records

• Deal with queries or complaints

• Improve our website and services

• Protect the security of our website and business

• Comply with our legal and regulatory obligations

 

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without providing appropriate information or obtaining consent where required.

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5. Our lawful basis for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

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Depending on the circumstances, we may rely on the following lawful bases:

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Taking steps at your request or performing a contract

Where you make an enquiry, request a quotation or make a booking, we may need to use your information to respond to you, take steps at your request before entering into a contract, or perform a contract with you.

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Legitimate interests

We may process your information where this is necessary for our legitimate business interests, such as managing enquiries, maintaining customer records, administering our business and improving our services.

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Where we rely on legitimate interests, we will only do so where the processing is necessary and your interests and rights do not override our legitimate interests.

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Legal obligations

We may process and retain certain information where this is necessary for us to comply with legal, accounting or tax requirements.

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Consent

Where consent is required by law, we will ask for your consent before processing your information for that particular purpose.

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You can withdraw consent at any time.

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6. Enquiries and bookings

Information submitted through our enquiry forms is used to respond to your enquiry and provide information about our services.

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Information provided when making a booking through Wix Bookings is used to arrange, manage and provide your booking and to communicate with you about the services you have booked.

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This may include sending booking confirmations, reminders, updates or other communications directly related to your booking.

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7. Who we share your information with

We do not sell, rent or disclose your personal information to third parties for their own marketing or commercial purposes.

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Your personal information is used by The Hertfordshire Podcast Studio for the purposes described in this Privacy Policy.

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However, certain service providers process or store information on our behalf as part of providing the website and associated services.

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For example, Wix provides our website hosting, enquiry forms and Wix Bookings functionality. Personal information submitted through our website or booking system may therefore be processed by Wix on our behalf.

We may also disclose personal information where we are legally required to do so, for example to comply with a legal obligation, court order or request from a regulatory authority.

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8. Wix and Wix Bookings

Our website, enquiry forms and booking system are provided using Wix.

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When you submit an enquiry or make a booking through our website, the information you provide may be processed and stored by Wix on our behalf.

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Wix may process personal information in accordance with its own privacy and data protection policies.

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For further information about how Wix handles personal information, please refer to Wix's privacy information.

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9. Payments

Where payment is required for a booking or service, payment may be processed using the payment services made available through Wix or another payment provider connected to our website.

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We do not intend to store your full payment card details ourselves.

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Payment information may be processed by the relevant payment provider in accordance with its own privacy policy and terms.

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10. Cookies

Our website may use cookies and similar technologies.

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Cookies are small files placed on your device when you visit a website. They can be used to make the website function correctly, remember preferences and understand how visitors use the website.

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We may use cookies for:

• Essential website functionality

• Website security

• Website performance

• Understanding how visitors use the website

• Improving the website and user experience

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Some cookies may be provided by Wix or other services used on the website.

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Where required by law, we will obtain your consent before using non-essential cookies.

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You can also control cookies through your browser settings. Please be aware that disabling certain cookies may affect how the website functions.

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11. How long we keep your information

We will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.

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Information relating to enquiries that do not result in a booking will generally be retained only for as long as necessary to deal with the enquiry and maintain appropriate business records.

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Information relating to customers and bookings may be retained for longer where this is necessary for business, accounting, tax, legal or other legitimate purposes.

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When information is no longer required, we will take reasonable steps to securely delete it.

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12. How we protect your information

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access

• Unauthorised disclosure

• Accidental loss

• Destruction

• Damage

• Unauthorised alteration

 

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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13. Your data protection rights

Under UK data protection law, you may have rights in relation to the personal information we hold about you.

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Depending on the circumstances, these may include the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Request the transfer of your information to another organisation in certain circumstances

• Withdraw consent where we rely on consent as our lawful basis

 

These rights are subject to certain legal conditions and exemptions.

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If you would like to exercise any of these rights, please contact: Thomas Miles
Email: thps@realmotionproductions.co.uk

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14. Third-party websites

Our website may contain links to other websites.

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We are not responsible for the privacy practices, security or content of websites operated by third parties.

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We recommend that you read the privacy policy of any third-party website you visit.

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15. International data transfers

Some of the services we use, including Wix and other technology providers, may process or store personal information outside the United Kingdom.

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Where personal information is transferred outside the UK, appropriate safeguards will be used where required under applicable data protection legislation.

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16. Children's information

Our website and services are not specifically directed towards children.

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We do not knowingly collect personal information from children for marketing purposes.

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17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

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The latest version will always be published on this page, together with the date it was last updated.

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18. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Thomas Miles

The Hertfordshire Podcast Studio
A trading name of Real Motion Productions Ltd

Company number: 11670072

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Email: thps@realmotionproductions.co.uk

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19. Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

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You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

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Further information about making a complaint is available from the ICO.

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The Hertfordshire Podcast Studio
A trading name of Real Motion Productions Ltd

Company number 11670072

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Last updated: 16 September 2026